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 Privacy Policy

PRIVACY POLICY
QoollooQ values our customers and respect your privacy. We fully understand that you care how your 
information is used and shared. We are committed to protecting your privacy and providing a safe
online experience for all of our users.
We strive to offer our highest service to all of our users and we appreciate your trust that we will do
so carefully and sensibly. We collect information about you in our stores and through our websites
in an effort to improve your shopping experience and to communicate with you about our products, services, 
contests and promotions.

  • What kind of information does QoollooQ collect?
  • We may collect personal information from you, such as your name, email address, postal address
    phone number, credit card number, gender, birthday, personal interest, etc., when you visit one of our
    websites or store, place an order online, save your information with us online, contact us with a question or
    conceren, or participate in a contest, promotion, or survey. We maintain a record of your product interests 
    and the purchases you make online.   
     

  • How does QoollooQ use my information?
  • We may use your personal information in the following ways:
      -To process and fulfill your order, including sending you emails to confirm your status and shipment
      -To communicate with you and to send you information by email, postal mail,
       telephone, text message, or other means about our products, services, contests,
       and promotions, unless you have directed us not to contact you with promotional communications
      -To administer and fulfill our contests and other promotions
      -To help us learn more about your shopping preferences
      -To help us address problems with and improve our site design, products, and services
      -To enhance your shopping experience
      -To analyze trends and statistics
      -To protect the security or integrity of our websites and our business
      -To contact you if necessary    

  • How are cookies used by QoollooQ?

    Most web browsers offer "cookies" which, if you allow their use, stores small amounts of information
    on your computer when you visit a web site. Cookies are unable to identify you personally because
    they do not contain any personally identifiable information about you. Cookies assist us in monitoring
    and tracking which of our features, promotions, or otherwise, what you like best, and also enable us to 
    tailor and customize our content according to your preferences. You are able to accept or decline cookies 
    by adjusting your browser and our websites are viewable even if you completely disable the cookie function
    on your browser. However, if you disable the cookies, some advanced and tailored features or offerings on
    our site will not be available to you. 
        

  • How do I access or change my information?

    You can review and change certain personal information related to your use of our online sites (such as
    your name and contact information). To access your information at our website, just simply sign in to your
    account using your email address and password, and you will be able to edit your personal information
    in your account profile.    

  • How does QoollooQ protect children's privacy?

    QoollooQ is concerned about the privacy and safety of children who visit our websites. We will never 
    knowingly request personally identifiable information online from anyone under the age of 13
    without prior verifiable parental consent. Our websites are general audience sites and are not targeted
    to or intended for use by children.   
     

  • How do I know my personal information is secure?

    We do our best to provide you with a safe and conveniant shopping experience. We have in place certain
    physical, electronic, contractual, and managerial safeguards to protect the secuirty and privacy of your
    personal information. We utilize industry standard Secure Socket Layer (SSL) technology to protect your
    information as your personal information is transmitted to us. To make sure you are accessing our 
    secure server before you submit personal financial information, look at the lower-left hand corner of 
    your browser. If you see an unbroken key or a closed lock (depending upon your browser), then that
    indicated that the SSL is active. Your personal information may also be protected by the password you
    created when you registered at one of our websites. The confidentiality of your passwords is yours to
    protect. You may change your password anytime by logging into your account and following instructions
    to edit your profile at the website where you registered. Although we do our best to assure that your 
    information remains secure when maintained by us, security within any system or during any transmission
    cannot be assured. QoollooQ employees are made aware of its privacy policies and practices through
    routine training and communication. We limit access to personal information and grant access only to
    those QoollooQ employees or agents with a specific need to view one's personal information. We may
    store pertinent information on multiple services systems, in controlled secure environments. However,
    we cannot guarantee the security of your personal information. We are not responsible for the privacy
    or security practices of any third party.
       

  • California privacy rights

    Under California Law SB 27, once per year, California residents have the right to receive information
    about third parties with whom we have shared information about your family and yourself and a
    description of the categories therein, for their marketing purposes during the previous calendar year.
    To process such a request, kindly send an email to
    customercare@qoollooq.com and be sure to 
    include the phrase "California Privacy Request" in the subject line and in the body of the email provide
    us with your name, address, and email address. We will respond to your California Privacy Request
    within thirteen days of receiving such request.    

  • Changes to our privacy policy; acceptance of our privacy policy

    We will continue to update or revise the Privacy Policy as required to protect our users and ourselves
    and to comply with a changing environment. We suggest that you read the posted Privacy Policy, you
    cease to use, store personal information, or access any of our sites. Additionally, this Privacy Policy
    incorporates all of the terms, conditions, and provisions of QoollooQ.com terms of use, which
    are posted on our sites. If you do not agree with the QoollooQ.com terms of use, you should cease
    to use, store personal information, or access any of our sites.     

  • Contact us

    If you have any questions, concerns, or clever anecdotes about this Privacy Policy or our privacy
    practice, please e-mail us at
    customercare@qoollooq.com. Please include the URL of the 
    Website and/or name of the publication, blog, or other social media platform involved in your
    request. Requests under California Law SB 27 should be directed to customercare@qoollooq.com
    and include the information noted in your California Privacy Rights.





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